The user has identified a problem where after using the PDF24 PDF to DOCX converter, the original layout of the original PDF file was lost. Although the converter promises to retain the layout, images, text, vector graphics, and other elements of the original PDF file, this does not seem to be the case in this particular instance. The original layout of the PDF file was not correctly converted into the DOCX format, resulting in the editable and interactive Word document not looking as desired. This may lead to additional time and resources being spent on manual adjustment and correction of the layout in the DOCX document. This issue suggests possible limitations or errors in the functioning of the PDF24 PDF to DOCX converter.

To resolve the issue, the PDF24 team is working on continuous updates and improvements to their PDF to DOCX converter. The goal is to ensure that the conversion delivers accurate and flawless results, including the correct transfer of the original layout of the PDF file. The converter is equipped with advanced algorithms capable of correctly transferring even complex formatting and graphic elements. If you encounter difficulties, PDF24 recommends contacting their customer support, who are happy to help with issues and collect valuable feedback for future updates and improvements.